What is your
returns policy?

If you are
unhappy with your purchase or would like to return your items, please send your
item(s) back to our Return Center in accordance with the following Return
Policy:

• * Only regular priced, received damaged or not as described items can be fully refunded back to the original payment method! 

• All other returns are refunded as store credit to your STANDRACOON account.

• Items must be sent back within 30 days of the delivery date.

• Items must be unworn, unwashed, and have original tags attached.

• Items must be free of stains, makeup, deodorant, or wear.

• Bodysuits, swimwear, and undergarments are non-returnable.

• STANDRACOON reserves the right to apply a 50% restocking fee for Final Sale or stale items.

• Returns are processed within 5-7 business days after your item(s) are received at our Return Center.

• STANDRACOON does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

• Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email support@standracoon.com for assistance.)

• • Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You can download and print the form here .)

• Return drop-offs are not accepted at our Return Center or corporate office.

• Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

• STANDRACOON return address: 7 Darnborough Way, Scarborough M1W 2G2, ON Canada.

Additional
notes: The return
processing time-frame does not include the time needed for your return package
to deliver to our facility. Depending on the shipping method and carrier
selected, your return package may take several days to reach us. Keep your
proof of postage and ship your return along with a tracking number as we are
not liable for return packages that are lost or stolen in-transit. Without
proof of receipt and delivery, STANDRACOON will not issue store credit for your
returns.

Once your return
is fully processed, we will issue you store credit to your STANDRACOON account
for use on a future purchase. Store credit never expire, and is redeemable
right away!

Only regular
priced items may be refunded, unfortunately sale items cannot be refunded.!

How long does
the returns process take?

Returns are
processed within 5-7 business days after your item(s) are received at our
Return Center. Depending on the shipping method and carrier selected, your
return package may take several days to reach us. Please keep the return
tracking number for your records.

Once your return
has been processed, you will be issued store credit.

I received my
order but my item is defective, incorrect, or missing. What do I do?

We know how
frustrating this can be. Rest assured, we want to make every order perfect for
you!

Upon receiving
your order, please thoroughly check the delivered items. Should you receive an
item that is defective, incorrect, or you believe that you are missing an item:
please email support@standracoon.com within 2 business days of
delivery. Depending on the circumstance, we may be able to
extend this time frame up to 5 business days; please report your item as soon
as possible for assessment.

Include a photo
and description of the issue along with your Order Number to ensure a speedy
resolution. We will work with you to correct the order as quickly as possible!

My shoes do not
fit, and I want to return them.

No worries! We
got you!

We accept shoe
returns up to 30 days after delivery of your order so long as the shoes are
unworn, show no signs of wear, and are returned in their original packaging
along with the original packing slip.

Note: Shoe returns are subject to
all standard returns policies and procedures.

My package is
returned to STANDRACOON, what should I do?

If your package
does not successfully deliver and is sent back to STANDRACOON, it is typically
due to insufficient address information. Your package will be returned and
“Returned to Sender” will be stated on your tracking information. This can
happen if an address is invalid or missing information and the carrier is
unable to deliver your package.

Note: We are unable to make
changes to orders that are placed on our system. To ensure that your package is
properly delivered, make sure that your address is entered correctly and
includes all relevant information. The use of correct abbreviations, street
numbers, building or apartment numbers, and route information (if applicable)
are critical to ensuring delivery. STANDRACOON does not take responsibility for
lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect at the time of purchase.

Does STANDRACOON
issue refunds?

 An order
can only be cancelled within 24 H from the time it was placed. After this
period, we cannot stop the order and refund the amount back.

Refunds are
issued to the original form of payment used on an order in the event that it is
canceled.

A full refund
will be granted if a package will not arrive within 60 days from the
time of shipping.

For Out of Stock
items: we issue
refunds to the original form of payment used if any items on the order sell out
and we are unable to replenish in a timely manner.

For Returns: we issue refunds in the form
of store credit to be used on future purchases. Store credit never expire and
can be treated just like cash on our online store! The credit can be accessed
from your prior registered STANDRACOON account, under "Store Credit".

Note: Refunds can take up to
2-5 business days to clear and 7-10 business days for the amount to post to
your account, depending on your financial institution.

If you have any
questions or concerns regarding refunds, please email support@standracoon.com and
we will be more than happy to assist!

Shipping

Delivery Time:

• USA/AU/FR/SP - 12-19 business days 
• DE/UK/IT/BE/CA - 19-39 business days to
  arrive. 
• Rest of the World: 25-45 business days. 

Processing time
of an order: 1-5 business
days. 

Note: Processing time refers
to the time that an order needs to be packed, labeled and delivered to the
carrier for transportation.

Delivery times
can increase due to unexpected delays caused by Holidays, bad weather or other
factors.

A full refund
will be granted if a package will not arrive within 60 days from the
time of the order.

Find out more
info about delivery to a specific country by contacting us via live chat
or by email at support@standracoon.com